EXCHANGE AND RETURNS
WHAT IS THE RETURN POLICY?
We accept exchanges and refunds on all our full-priced pieces within 14 days after receipt.
We only ask that the following requirements are met:
The item/s must be unused and in original condition, with all tags remaining in place.
PLEASE NOTE: We do not offer refunds on sale or discounted items, including items purchased using a discount code or items purchased during a flash sale. We are happy to exchange the garment into another size or item, however, we can not guarantee availability, so please make sure you choose carefully.
ARE RETURNS FREE?
ORDERS IN NORWAY: FREE! - All costs for returns and exchanges are covered by CHICAMEO.
ORDERS IN HONG KONG: FREE! - All costs for returns and exchanges are covered by CHICAMEO.
INTERNATIONAL ORDERS: The shipping cost incurred for returning item/s to CHICAMEO for an exchange or refund are not covered or reimbursed by us.
If you request an exchange however, we will cover the shipping cost to send the new size out to you again.
HOW DO I ORGANISE A RETURN?
Simply email firstname.lastname@example.org and we will give you all the details you need!
Please note that we are unable to be held liable for the loss of your garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
ORDERS IN NORWAY: Please send to: CHICAMEO, Pilestredet 101, 0358 Oslo, Norge
ORDERS IN HONG KONG: Please send to: CHICAMEO, Lower Ground Floor, 22 Wong Ma Kok Road, Stanley, Hong Kong
INTERNATIONAL ORDERS: Please send to: CHICAMEO, Lower Ground Floor, 22 Wong Ma Kok Road, Stanley, Hong Kong
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.
If you're exchanging, we will send your new piece/s out as soon as we have received your item, and email you a new tracking number.
If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete.