FAQs

1. WHEN WILL MY ORDER ARRIVE?
2. DOES CHICAMEO DELIVER WORLDWIDE?
3. HOW MUCH DOES SHIPPING COST?
4. HOW DO I RETURN OR EXCHANGE ITEMS?
5. CAN I RETURN A SALE OR DISCOUNTED ITEM?
6. WHAT SIZE SHOULD I ORDER?
7. HOW CAN I TRACK MY ORDER? 
8. DO YOU CHARGE SALES TAX AND DUTIES ON YOUR ITEMS? 
9. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
10. IS IT 100% SAFE TO USE MY CREDIT CARD ON YOUR SITE?

11. HOW CAN I CONTACT YOU?



1. WHEN WILL MY ORDER ARRIVE? 
You should generally receive your order within 3-10 business days. We always try our best to deliver the order to you within 3 business days. 


2. DOES CHICAMEO DELIVER WORLDWIDE? 
Absolutely. We ship all over the world!

3. HOW MUCH DOES SHIPPING COST? 
ORDERS TO NORWAY: FREE shipping!
ORDERS TO HONG KONG: FREE shipping!
INTERNATIONAL ORDERS: CHICAMEO charges a flat rate of 20 USD per order. 

4. HOW DO I RETURN OR EXCHANGE ITEMS? Simply email info@chicameo.com within 14 days after receipt of the garments and we will give you all the details you need! Returns in Norway and Hong Kong are FREE. 

5. CAN I RETURN A SALE OR DISCOUNTED ITEM? We do not offer refunds on sale or discounted items, including items purchased using a discount code or items purchased during a flash sale. We are happy to exchange the garment into another size or item, however, we can not guarantee availability, so please make sure you choose carefully.

6. WHAT SIZE SHOULD I ORDER? Please have a look at our sizing guide at the top of the page. If you are in-between two sizes, we recommend that you order the larger size. If you are in doubt regarding the size of a specific garment, please do not hesitate to write to us at info@chicameo.com and we will be happy to help. 

7. HOW CAN I TRACK MY ORDER? When your order is shipped, we send you an email within 1-2 working days, containing a tracking number which allows you to easily and quickly locate the whereabouts of your order. If you did not receive this email, please contact us at info@chicameo.com.

8. DO YOU CHARGE SALES TAX AND DUTIES ON YOUR ITEMS? 
ORDERS TO NORWAY: All items are DDP (Delivery Duty Paid), which means that all relevant import taxes and duties are included in the price that you pay on our website. There will not be any additional costs after you have received the parcel.
ORDERS TO HONG KONG: All items are DDP (Delivery Duty Paid), which means that all relevant import taxes and duties are included in the price that you pay on our website. There will not be any additional costs after you have received the parcel.

INTERNATIONAL ORDERS: CHICAMEO can unfortunately not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made (except for Norway and Hong Kong). The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

9. WHAT FORMS OF PAYMENT DO YOU ACCEPT? CHICAMEO currently accepts Visa and MasterCard, and the full amount will be reserved in your bank account when you confirm the order online.  

10. IS IT 100% SAFE TO USE MY CREDIT CARD ON YOUR SITE? Yes! All payments and purchases on CHICAMEO is handled through PayPal, which is a well-known and very secure electronic payment system. With PayPal you will have the same guaranties and the same security as in the physical world. Your card number will not be stored in our systems. The payment is secured through our SSL (Secure Socket Layer), and all the card number details will automatically be encrypted through this secure system. During the payment process you will be asked to type in your CVV2 code which is the 3 last digits on the signature strip at the back of your payment card. An authorization of you card will be made when you confirm your details, which verifies that the customer's card is valid and that sufficient funds are available to cover the transaction's cost.

11. HOW CAN I CONTACT YOU? Please feel free to email us at info@chicameo.com for any enquiries. We are happy to help!
 

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